How would you answer these ina interview?

Mmmk..applying for a guest service agent





1) why u think ur most qualified for the position.


2) what would u do if u saw one of ur co workers doing smething they shouldn't


3) what would u do if u got into a conflict with a coworker..


4)why do you want this position?


5)how would you handle a difficult guest?|||LoL..ah sounds like hotel/motel





I am a efficient multitasker, I pay attention to the details and love to meet and great people from all walks of life. I am a good problem solver and do not have any issues with transportation so I will arrive 15 minutes before my shift starts.





The next question depends on the crime-however you will not be the manager or boss and any scoldings for the employees are for them to give so...


I would inform the manager in privet at the earliest convenience.





A conflict is a wide word, conflict of opinion or a conflict of violence?


you should answer...I would maintain civility in the disagreement and try to work out any issues we may have by establishing a common ground we could both agree upon.





I found myself in need of employment and since I am such a social butterfly I thought that dealing with people in the way that is done here would be something I could not only do but enjoy as well





I would put myself in their position, I paid this amount of money for this amunt of time in a hotel and now the heat will not turn on, the tv gets one channel and housekeeping took my personal pillow. Then I would treat them in the manner I would like to be treated, with kindness and consideration. I would look them in the eye and sympathize with the situation they found themselfs in. Then I would offer them choices on how I should handle the situation so that they would not feel as if I were dismissing them in anyway. "Mr________I could have a maintenance person up in as little as ten minutes to fix the tv and heat and I will contact the person that cleaned your room, or I could move you to another room so that everything is on line and then retreave your pillow. Which would you prefer? I wasn't sure if you would mind terribly to move your things and with the heat not working I am sure it is chilly in your current room.


after the guest had chosen I would apologize for his inconvenience and tell him if there was anything else he needed or found to be unsatisfactory to phone the front desk day or night.





Good luck